Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. 5-1 mbps every day after 1pm for the last 2 weeks. Also when I a. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. Nick Ansell/PA Wire. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. I have reb. Speed test the service to a Router mode Hub (3/4/5) +. If needed you can book a technician, order a replacement WiFi Hub,. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. M350 - Slow speed and latency for weeks. We are moving to Plusnet where we get 500mb for £35 per month. Virgin Media invests more than £1 billion a year in its ultrafast network. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. Hi I have been having issues with my connection dropping it is getting more frequent. Jun 09, 2023 10:50 am EDT. Virign doubled the charge per month. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Download speeds not as impacted. (I've been. Hi. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 0. Take a look at how our speeds compare to our competitors’ fastest median download speeds. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. the Y axis of the graph is the connection speed. Options. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. Re: Slow upload speeds on 1000/50 package hub 4. Virgin Media invests more than £1 billion a year in its ultrafast network. 12 months left on the contract. info@financial-ombudsman. I tried laptop downstairs at about 2m in front of Hub and speed was 5. It's consistently worse at night, and today has been basically unusable (<1Mbps). Phone. 23-08-2022 18:34 - edited 23-08-2022 18:36. That speeds recover as the day progresses could be that we. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Fastest median download speed . 12-09-2023 01:49 - edited 12-09-2023 01:52. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. If the computers are also showing 100Mb/s cables might be the issue. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Slow download, good upload speeds M350. Fainbrog. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. When i do a speed test on testmy. Virgin Media 50mbit customers complaining. Before switching modem mode on I did a speedtest and had 111Mbps down, 9. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. Virgin Media ranks 43rd among Cable Television sites. We've got the UK's fastest widely available home broadband, so you won't find faster. Or 0345 454 1111* from any other phone. 032%. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. Slow WiFi . I've called VM a few times and followed the full reset on router proce. Black Friday sale ends on 27th November. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. Multiple broadband speed tests over time can show if and when speed fluctuates. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. I got the full amount plus 2 x £50 goodwill payments. Also are you connecting via 2. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Virgin Hub 3 Modem Mode Slow. Very Slow Network speed. The download speeds available on Virgin Media are available to customers based on your speed package. If you have QoS on, turn it off and see if your speeds improve. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. It's now actually so slow most speed tests time out before giving me results. Volt Gig1. Your wifi devices many not have the latest spec in them also. Tweet Virgin Media. Tuning in. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. Online chat: You should see the option to start a chat on Virgin Media's website. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. There are so many wifi specs. 28. 21-01-2022 18:14 - edited 21-01-2022 18:17. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. 100. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Contact BT Live Chat. 1 into the address bar of your browser. UK PS4 player here. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Latency issues etc. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Gaming Support. minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Try dispute resolution. Then just leave the Hub 3 to recover, it will take longer than normal to start up and to resume the internet service. Has anyone else had - 4989086. I should be getting 100mbps minimum and I'm barely hitting 20. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. See these Examples. This is then disrupted to the connected devices, so unless. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. When i do a speed test on testmy. This lasted until July. on 09-01-2023 06:19. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). Discover Virgin Media. Click on the “> Check router status” button. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. Gig1 speed - disappointing. - 5241278. TV on the go. There are so many wifi specs. mockridge@virginmedia. Gaming Support. Stream from Virgin Media. Post: You can send a letter to Virgin Media, Sunderland, SR43. ) We restarted the VM box for the Tv too. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). Below 40ms (milliseconds) is a superfast and stable connection. 71% last year to 13. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. 1. 13 July 2023 Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and. There’s a network fault in your area. . on 29-08-2021 20:58. to do so, you need to have made a formal complaint to VM first of all. Restarted router multiple times, called the support, and they couldn't find a so. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. Virgin TV 360. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Here you’ll find all the help you need for Virgin Media related problems and issues. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 66% currently. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. After testing at various times of the day I’m getting about 500 to 600 MB speed. 5) Fun upload speed consistently 52 time after time no problem. Slow uploads and downloads were also a problem, affecting 15% of customers overall. Slow upload speed. Hey folks. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. Speed test are averaging 300mb mark and carried out via ethernet connection. Manage Your Account. 1. My latency is 11ms and packet loss is 0. Community Fibre and Virgin Media tie for the best broadband speed. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Welcome to Virgin Media’s help and support page. At least 30Mbps download speeds in every room or £100 one-off credit. 2/2. 4. Extremely poor broadband service. on 13-01-2023 08:53. I pay for the 350mbs package but last few speed tests have been around 130mbs. In case anybody has forgotten, Virgin. The best way to contact Virgin Media to cancel is over the phone. Delayed repair following loss of service. For the last few nights I have experienced slow upload speeds. Simply test your broadband service, and if we find an issue we can help with a fix online. Click on the “Upstream” tab, copy the text and paste into your reply. I replied that this didn't address my concerns, explained again including the outcome I wanted. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. The median download speed at 1pm was 80. Call Customer Services on 0800 052 0422. Available with M50 broadband or faster. Here are my stats it a Hub 4 I believe. First thing to say is that a VM Residential package has no SLA. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. Speed. I raised a complaint via the online form and I am confused with the answer. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. How long does it take to check my internet speed? A matter of seconds. 26% to 6. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. TV. Address any slow speeds. net app from the app store for your mobile device. Follow Virgin Media. I've did a speed test on my phone, laptop and an iPad and they all give around 200mbps download and 11mbps upload on WiFi. Nothing has made a difference. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. although any outcome will be slow and bureaucratic, and will be. With my phone standing next to the hub I'm getting 900mbps on wifi. on 13-10-2022 09:48. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Check your broadband contract 3. 7/2. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. 18 EDT. Hi, After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP,. You can use the Connect. 1. For example, randomly internet pages will not load. Simply test your broadband service, and if we find an issue we can help with a fix online. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Forum; Apps. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. co. The fault reference is: F009373103. on 06-03-2023 17:44. The PC may not drawing data any faster than you are seeing reported by speed tests. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. We aim to resolve your complaint within 10. Broadband and phone deals. Your wifi devices many not have the latest spec in them also. We advise using their services securely and reviewing complaints beforehand. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. D01 C9W8on 13-01-2023 12:13. co. We would like to show you a description here but the site won’t allow us. Check BT Broadband's service status. Virgin Media has a rating of 1. co. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. I am getting very slow read speed from my office VPN connection. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. Simply test your broadband service, and if we find an issue we can help with a fix online. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. 9 times out of 10, this fixes the problem. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Ask for FREE. Our team has available Monday until Friday, 8am until 9pm and Saturday until Sun, 8am by 6pm. Think I'm going to be stuck on low download speeds using vpn with virgin. Click on the “Upstream” tab. A new warning from Virgin Media has revealed why your broadband might be really slow. Upload speed is fine. TiVo. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. 3) In the past 3 months I have not changed any software. Phone: 0330 440 1614. 7 tips to tackle internet speed issues. Any higher than 100ms will cause significant lag and make online games difficult to play. 2022 telling me to alter my router settings. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. The speed at the Hub should reflect. Restart your equipment. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. Yes, similar BQM for me and the main Belfast switch,. Turn the hub. Address any slow speeds. 4GHz or 5GHz. 96%. 60 to £33. Thursday. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. 3. <link rel="stylesheet" href="/support/help/check-services/styles. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. How to make a complaint via phone. Broadband deals . on 26-11-2022 19:54. Here's what I've done to get 'acceptable' speeds. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Mobile customers can also use the app to keep on. 1 router mode or 192. Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. Options. Sign out . 4 hours placed in modern mode and an Asus RTAX86u router. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. Give your broadband a boost. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. After testing at various times of the day I’m getting about 500 to 600 MB speed. N. Broadband speed statistics found those with speeds in excess of 1GB typically. Amount of compensation. Online chat: You should see the option to start a chat on Virgin Media's website. Hi everyone. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. 4Ghz band. Virgin Phone Switchover. Upgrade now. Alternatively, dial 0345 454 1111* from any other phone. This is on WiFi but as a fibre engineer I have. Multiple broadband speed tests over time can show if and when speed fluctuates. Mobile customers. For further info on anything else in regards to. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. 1 modem mode. on 03-10-2022 11:23. 3 stars. Next, tap Check. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. The PC being tested is wired with Cat6 directly into the router. I’d like to test my speed. 0 Kudos. This seems to have changed in the last 4 weeks. My post code is GU2 8JA. 3rd image is through VPN but using TCP protocol, not the. Jun 09, 2023 10:50 am EDT. I would like to add only my download speed is affected. We would like to show you a description here but the site won’t allow us. to 9 p. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. Gaming Support. I have a 200Mbps contract, currently my speed both upload and download is under 10. Ran speed test, it averages about 1MP/s upload - 5275833. Solution. TV on the go. Sign in . Common complaints. Via Wi-Fi I’m getting speeds of c. Make a broadband speed complaint 5. The estimated fix date is: 03 NOV 2021 09:00. Date of experience: 14 November 2023. 2nd image is the same UPD VPN just after I started a torrent client. Phoned up support tonight, who told me to reboot. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. So just pull out the plug from the wall, count to thirty, then plug it back in. TV;. How to make a complaint via phone. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. Packet loss, slow speeds, dropping connection. Thursday, July 13, 2023 12:47 PM. Please help me with this problem. Check your broadband speed 2. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. 0 Mbps upstairs. Amount of compensation. on 06-06-2023 00:04. We advise using their services securely and reviewing complaints beforehand. My Virgin Media. Has been like this for at least over a week. I have raised this twice. Call us from a textphone on 18001 0345 454 1111. Last modified on Thu 24 Aug 2023 10. VM evidently hope that by making complaining as slow and unproductive. The top complaint among Virgin Media's customers was price increases, with 45 per cent. this is going up and down a lot. Ofcom is worried about the number of complaints it has received from. karlhiggi. Customer complaints-23%: Trustscore: 4. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. Up to 3 WiFi Pods if needed. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. I also have a Hub4, but run in it Modem mode, with my own router. 87% of all complaints have highlighted problems with the company's E-mail service. This is an SNR fault. Occasionally I'll get 20 Mbps. 30am before I goto work, between then and 9pm the only machine on is my server and. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. . I’m experiencing slow speeds. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. 1. Internet speed test results can help you find and address potential. Gaming Support. M125 - Suboptimal Performance in Speed Saturday; Virgin media broadband (Help) in Networking and WiFi 17-09-2023; Why is service status lying to its customers in Speed 19-08-2023; Not getting 1gb speeds on ethernet - Hub 5 in Networking and WiFi 04-08-2023; Virgin media broadband (Help) in Networking and WiFi 10-04-2023Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. Virgin media mobile internet slow Slow internet compensation . The. You only need to go into modem mode for a few minutes while you run the tests. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Have been with Virgin Media for several years. I have Virgin Business with 500MB download and 50MB upload. Ombudsman Services.